MDOS Capital
Scaling luxury property operations and investor confidence through digital innovation
Project Background
MDOS Capital manages a high-end portfolio of luxury real estate and vacation rentals across Mexico. With over 150 employees operating across more than 20 geographically distributed properties, the company faced significant operational challenges: limited visibility into field staff activities, inconsistent attendance tracking, and inefficient payroll processes. Additionally, their growing base of private investors demanded more transparency and timely access to performance data.
Before working with AmpleMax, MDOS relied on fragmented manual processes: paper logs, WhatsApp updates, and Excel spreadsheets—leading to time fraud, low accountability, and delayed decision-making. We implemented a three-tiered solution:
Facepass for biometric attendance and incident control
Btracker to monitor field operations with photo and geolocation evidence
A secure Investor Dashboard to provide real-time metrics to MDOS’s stakeholders
We empowered MDOS Capital to streamline workforce control and boost investor trust by implementing a biometric attendance platform, a field monitoring solution, and a secure, investor-facing dashboard.
Objectives
Eliminate manual logs and enforce reliable, biometric attendance verification
Monitor field staff activity and validate services with geo-tagged evidence
Provide investors with transparent access to real-time financial and operational metrics
Establish a scalable and tech-driven operational model across all properties
Key Features Delivered
Facepass – Biometric Attendance Platform
Facial recognition check-in/check-out
Geolocation and time validation
Customizable incident tracking (lateness, absences, shift changes)
Integration with payroll and HR modules
Real-time dashboards segmented by property and team
Btracker – Field Activity Monitoring App
Geotagged photographic evidence of daily tasks
Checklist-based reporting (cleaning, maintenance, guest service, etc.)
Task history and performance dashboards
Admin console for supervision and trend analysis
Investor Dashboard Platform
Secure investor access to portfolio metrics
Real-time KPIs: occupancy rate, ADR, revenue per property
Historical and downloadable reports
Communication hub for documents, updates, and reports
Scalable to support multiple funds and investor profiles
Our Approach
Operational & Investor Audit:
Conducted on-site and remote interviews with operations, HR, and investor relations teams.
Mapped all property workflows, pain points, and investor reporting requirements.
Pilot Deployment of Facepass & Btracker:
Deployed Facepass and Btracker in 4 properties with varying operational profiles.
Gathered feedback from supervisors and field staff to optimize the UX and workflows.
UX/UI Design & Development of Investor Platform:
Designed high-fidelity mockups focused on simplicity, trust, and transparency.
Defined user journeys for individual investors, fund managers, and admins.
Ensured mobile responsiveness and role-based data access.
Full Development, Integration & Rollout:
Deployed the investor portal with property-specific metrics and real-time dashboards.
Rolled out platforms across all 20+ properties and investor accounts.
Training, Optimization & Adoption:
Conducted role-specific training for property managers, supervisors, and investor support teams.
Established feedback loops for continuous improvement and monthly KPI review.
Results
Attendance tracking accuracy improved by 94% across more than 50 employees.
Manual time logs, paper records, and WhatsApp-based validations were completely eliminated.
Over 3,500 field tasks are now monitored monthly with geotagged photographic evidence through Btracker.
Payroll processing time was reduced by 3 full days per month.
Guest satisfaction scores increased by 22% due to more consistent service and accountability.
85% of investors reported increased confidence in MDOS Capital’s operational transparency and reporting.
Investor report generation time dropped from 5 days to under 2 hours.
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