Project Background
Metra is a prestigious real estate development company with over 68 residential projects delivered across Mexico. One of their challenges was ensuring consistent inspection processes and quality control before handing over properties to clients. Incidents of missed repairs or undocumented defects were generating friction with new homeowners and undermining brand trust. AmpleMax partnered with Metra to digitize the inspection process, empower field engineers, and collect actionable insights to guide contractor management and customer satisfaction.
We helped Metra elevate customer satisfaction and operational quality through a digital platform for property inspections and issue resolution.
Objectives
Digitize and standardize pre-delivery property inspections.
Ensure all units meet quality standards before handover.
Provide visibility to management on defect trends and contractor performance.
Reduce post-sale claims and maintenance costs.
Enhance the brand experience for new homeowners.
Key Features Delivered
Habitrack
Checklist-based property inspections
Photo evidence of issues
Categorization by unit type, category, and contractor
Historical records and dashboard of defects
Alerts and status tracking for incident resolution
Client portal
Our Approach
On-Site Evaluation & Process Mapping:
Conducted site visits to review current inspection practices and pain points.
Identified inconsistencies in quality assurance across different residential projects.
Mapped existing workflows to align Habitrack with operational needs.
Platform Customization:
Adapted Habitrack’s checklist engine to reflect Metra’s construction typologies and finishes.
Configured contractor-specific inspection flows for various stages (structure, finishing, delivery).
Set up incident classification to track recurring issues by category.
Staff Training & Pilot Testing:
Trained field engineers, QA supervisors, and post-sale staff on the mobile and web platforms.
Deployed a pilot in two residential complexes with different layouts and teams.
Collected feedback and iterated checklists for full rollout readiness.
Platform Customization:
Adapted Habitrack’s checklist engine to reflect Metra’s construction typologies and finishes.
Configured contractor-specific inspection flows for various stages (structure, finishing, delivery).
Set up incident classification to track recurring issues by category.
Full Rollout & Insight Activation:
Rolled out Habitrack across all new and ongoing developments.
Activated defect trend dashboards segmented by contractor, phase, and unit type.
Provided executives with actionable reports to evaluate subcontractor performance.
Results
95% of units now delivered without pending issues.
Reduced post-sale claims by 62% in 6 months.
+800 inspections performed in first 6 months of rollout.
Enabled strategic contractor renegotiations based on defect rates.
Customer satisfaction scores increased by 23 points post-delivery.
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